same way of payment, the consumer will bear the costs of shipping and returning the product.
• In addition, the case of online payment via VISA / Master, Vodafone Cash or Etisalat Cash, administrative expenses will be deducted at a value of (1.5%) from the value of the device, or administrative expenses of (2.25%) will be deducted from the value of the device in the case of payment from Through FAWRY services, or deducting administrative expenses of (1.45% + 1 EGP) from the value of the device in case of payment through MPOS machines while receiving the product.
2. In the case that the customer opens the device box :
According to the provisions of Article 17, Paragraph 2 of the Consumer Protection Law, the consumer is not entitled to replace or return the device in the case that the device box is opened, or the device is used as it is clear in the following cases :
A - If the nature of the device, its characteristics, method of packing prevents replacing it or returning it, or it is impossible to return it to the condition it was in at the contract time.
B - If it was not in the same condition it was at the time of sale due to the consumer.
• As an exception to the text of article no.17, the product is replaced with a refund of the price difference between the models, if any, or the device being returned to the customer and returned its value, but after deduction (5%) of the packaging of the total value of the device.
• In addition to deducting shipping expenses (300 pounds for air conditioners), according to Article 40, paragraphs 1 and 2 of the Consumer Protection Law (the supplier is obligated to refund the paid amount to the customer in the same way of payment and the consumer will bear the costs of shipping and returning the product).
• In addition, in case of online payment via VISA / Master, Vodafone Cash or Etisalat Cash, administrative expenses will be deducted at a value of (1.5%) from the value of the device, or deduction of administrative expenses of (2.25%) from the value of the device in the case of payment through FAWRY services, or deducting administrative expenses of (1.45% + 1 EGP) from the value of the device in case of payment through MPOS machines while receiving the product.
Hello! This line appears at the top of your website. Use it to greet your customers.
